| Home - Customer - Order Process |
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| Ordering Process |
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Once you place an order with Broadway.com, our Broadway experts work behind the
scenes to fill your order exactly the way you want it. We've put together this
quick and easy resource for you to see exactly what is happening with your
order at any time, but please feel free to call or e-mail us if you have any
questions about your order:
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| Individual Ticketing
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| 1. |
Choose a show, place your ticket
request and receive your reference number.
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| 2. |
Within minutes you will receive an automated
e-mail confirming that we have received your ticket order. Please review that
e-mail carefully to confirm that your request is correct. If it is inaccurate,
please call our Customer Service department immediately.
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| 3. |
We hand-fill your order based on your
request either with seats from our private inventory or through our
relationship with the theater box offices.
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| 4. |
Within one business day you will receive a
second e-mail to confirm your seat locations. If we cannot fill your order
exactly as you've requested it, we will not charge your credit card and one of
our Broadway.com theater experts will contact you via e-mail or phone to
discuss other options.
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| 5. |
After processing, your tickets will be held
at Will Call (at the theater box office) or sent to you via standard mail or
FedEx . We will send you an e-mail once your tickets have been shipped.
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| 6. |
If you have ordered dinner vouchers and have
requested that we leave your tickets at Will Call, your dinner vouchers will be
held at our administrative office for pick up.
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| Group Ticketing
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| 1. |
Choose a show, place your ticket
request and you will receive an automated e-mail confirming that we have
received your ticket order. |
| 2. |
Theatre Direct's group sales agents work
with the box offices to fill your order, which typically takes three to five
business days. |
| 3. |
One of our Customer Service representatives
will contact you to let you know whether the box office was able to fill your
group request. If the show is sold out, our Broadway expert will be prepared to
discuss other options for your group. If your order has been filled, we will
fax you an invoice with the payment due date for your tickets. |
| 4. |
Once your order is filled, you will have the
option to add a restaurant reservation or Broadway Classroom workshop to your
order. |
| 5. |
Once we have received payment for your
order, your tickets will be sent to you via FedEx , held at Will Call or
available for pick up at our office . |
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| Hotel Orders
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| 1. |
Choose a show and hotel, place
your order and receive your reference number. |
| 2. |
Within minutes you will receive an automated
e-mail confirming that we have received your ticket and hotel requests. Please
review that e-mail carefully to confirm that your order details are correct. If
it is inaccurate, please call our Customer Service department immediately. |
| 3. |
Within three to business days we will send
you an e-mail confirming your seat locations and hotel reservation - only
awaiting a final hotel confirmation number. If we cannot fill your order
exactly as you've requested it, we will not charge your credit card and one of
our Broadway.com theater experts will contact you via e-mail or phone to
discuss other options. |
| 4. |
You will receive a third e-mail with the
final hotel confirmation number. We will then send your hotel package via FedEx
or have it held at the Hotel for you to pick up at check-in. |
| 5. |
We will send you a fourth e-mail once your
package has been shipped or successfully delivered to the hotel.
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| Gift Certificates
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| 1. |
Order your gift certificate. |
| 2. |
Within minutes you will receive an e-mail
confirming your gift certificate order. Please review that e-mail to confirm
that your order details are correct. If it is inaccurate, please call our
Customer Service department immediately. |
| 3. |
We will ship the gift certificate by
standard mail or FedEx within one business day or e-mail it to the recipient
immediately, depending on what you choose. |
| 4. |
You will receive an e-mail when your
recipient redeems their gift. |
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