HOTEL PACKAGES
Questions about Booking Hotel Packages
The price you see on the website includes all costs. You'll be completely taken care of before you even set foot in New York, with nothing to pay at checkout. (Provided you don't break into the mini-bar at the hotel!) That means we've included the cost of tickets to one show, all sales tax, the standard New York City occupancy tax, our service fee and complimentary FedEx delivery in your hotel package price.
Yes. There is a box in the ordering process where you can indicate any special requests you have, such as frequent traveler membership numbers, bedding types, or preferred floor. You can also make special requests to one of our Broadway experts over the phone. The hotels do their best to accommodate your requests, but they are not guaranteed.
Yes. While online booking only allows you to choose one show at a time, you can call us with your hotel package reference number to place an order for another show and we will ship the tickets together.
We often have a special inventory of seats for the exclusive use of our hotel clients. If this is the case, one of our Broadway experts can quote you seat locations when taking your order over the phone. If not, we will be happy to order the best seats the box office has available for the performance you would like to attend.
Please contact 1-800-broadway directly and we would be happy to assist you with your request.
Although policies differ between hotels, generally up to four adults are allowed in a standard room and up to five adults are allowed in a suite.
Please use a different guest name for each package you order and then type the other guest names into the "special requests" box. Otherwise, place your orders separately online and call us with your reference numbers.
Generally, no. If any food or beverage is included in the package, it will be indicated clearly when you order. However, we are pleased to offer dinner vouchers, which will be an add-on option when you proceed though the booking process. Our dinner packages give you the opportunity to enjoy some of New York's finest restaurants, making your night on Broadway easy and exciting. Each dinner voucher includes a three-course meal with tax and tip already included. Add a voucher for each night of your stay and never have to worry about paying for dinner! To see more information about our partner restaurants, please click here.
Yes. While online booking only allows you to choose one show at a time, you can call us with your hotel package reference number to place an order for another show and we will ship the tickets together.
No, parking is not included. Some of our hotels have valet parking while others have an arrangement with a nearby parking garage. Please estimate about $45 per night. Contact the hotel directly for up-to-date parking information.
Rollaway beds can be requested specially from the hotel but will cost extra, payable to the hotel at checkout. Please type "rollaway" in the special requests field when you are placing your order or call us to make the request.
When you choose the dates for your stay, a list of available hotels will appear. Please click 'More Info' to see the amenities provided by each hotel, including gym and spa information.
We will generally send confirmation by e-mail within 3-5 business days, giving us time to fill your order individually with the hotel and theater box office. Your documents can be expected about a week from the day you receive your e-mail confirmation.
In most cases, we will send your hotel documents and tickets by 3-Day FedEx. Off-Broadway tickets are always held at the theater box office. If there is not enough time to mail the package to you, we will deliver your documents to your hotel prior to your arrival for you to pick up at check-in.
Upgrades are usually not available, though suites are available at certain hotels. If a suite is available, it will be a clearly marked option when you see the list of available hotels. If you are interested in more information, please call us and ask a representative if your hotel can accommodate an upgrade.
To add nights on to your package, you must contact our Customer Service Department and NOT the hotel directly. No changes can be made until all documents are returned to Broadway.com at the following address:
Broadway.com
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019
Broadway box offices do not accept refunds or exchanges under any circumstances and our hotel reservations are non-refundable. However, we are aware that situations can sometimes arise that may prevent you from taking your trip as planned. With that in mind, we are proud to offer hotel package cancellation insurance, which you will have the option to add on when you book your package. For an additional $30.00 per guest, cancellation insurance entitles you to a full refund of the hotel costs, ticket costs, dinner voucher costs and service fee (less the insurance cost), provided that we receive your tickets and hotel documents in our office up until 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to your check-in date.
Canceling a Package
Broadway box offices do not accept refunds or exchanges under any circumstances and our hotel reservations are non-refundable. However, we are aware that situations can sometimes arise that may prevent you from taking your trip as planned. With that in mind, we are proud to offer hotel package cancellation insurance, which you will have the option to add on when you book your package. For an additional $30.00 per guest, cancellation insurance entitles you to a full refund of the hotel costs, ticket costs, dinner voucher costs and service fee (less the insurance cost), provided that we receive your tickets and hotel documents in our office up until 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to your check-in date.
Broadway.com
must be notified by phone or e-mail by 4 PM EST within two business days of your check-in date. If you have the tickets and hotel documents in your possession, they must be returned to us two business days before check-in
via overnight courier, certified mail or in person at the following address:
Broadway.com
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019
You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets and hotel documents.
Click here for an easy form to print and send back to us.
BROADWAY.COM'S RESPONSIBILITY:
It is Broadway.com's responsibility to ensure proper reservations. Travel packages are furnished by independent contractors not owned by Broadway.com. The responsibility of delivering service rests entirely with the providers of the service. Please contact Broadway.com immediately if you have any problems on your trip. We will intervene to ensure your satisfaction. Acceptance of any travel package from Broadway.com shall release Broadway.com from responsibility in any way for any injury or liability arising from the performance of, or failure to perform such services.