Need more tickets after you've paid? Call us. If they’re available, we’ll get them for you and send a new invoice. Please be aware that some shows may not allow add-ons at the group rate.
Review your invoice for accuracy — we want to make sure we've reserved the date, show and price that you're expecting.
Please submit payment by the payment due date. This is important! If full payment is not received by your due date, the box office may release your seats for general sale -- then we'll have to start the process all over again.Due dates are determined by the box office and vary by show. Any extension of a due date is completely up to the box office. Please make every effort to pay by the original due date.
Submit your payment. Instructions for paying by credit card, check, or money order will be on your invoice.
If you need to reduce the number of tickets that you've ordered, please make the change on your invoice (as long as you don't drop below the group minimum!) when submitting payment. If you need to increase the number of tickets, please call us immediately so we can request the additional tickets from the box office.
Very, very important!! Once paid, all tickets are non-refundable, non-transferable and non-exchangeable!
You have three easy options to receive your tickets:
1. Three-day delivery via Federal Express ($14.50 fee added to invoice)NOTE: If you have booked and/or paid for your order less than one month prior to your performance date, your tickets may be held at the theatre. We’ll let you know when that happens.
2. Pick-up at the theatre’s box office (This is the only option available for off-Broadway shows and international clients.)
3. Pick-up at Broadway.com’s office. We’re located in the heart of Times Square.