Frequently Asked Questions

All ticket sales are final. If you are unable to attend your performance, please contact us at 1-800-BROADWAY or via email at ticketing@broadway.com for more information. You may also reply to your confirmation email.

All good things must come to an end! Countless shows open and close every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets. If your show does announce a closing date before your performance, we will notify you of the closing by e-mail.

Due to various theater policies, tickets for some shows are not sent until closer to the performance date. In some cases, this is to allow us to verify that customers have not exceeded ticket limits put in place because of high demand. If your show has a delivery delay in place, it will be noted during the checkout process.

There is always a manager available from 9am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Any issues can usually be cleared up easily from there.

While going to the theater is certainly a special occasion, there is no required dress code. You'll probably be most comfortable in casual business wear .

Unless you specifically requested to be seated separately, your seats will always be together. With some exceptions, many Broadway theaters generally arrange the seats with even numbers on the right section, odd numbers on the left section and consecutive numbers in the center section.

We recommend arriving at the theater between 30 minutes and one hour early.

While many theaters offer coat check, storing luggage, shopping bags or strollers is not a service they generally provide. Please contact the theater before you arrive for more information.

Please browse our kid-friendly shows.

'Dark' is a theater term which means that a show does not have a performance that day.

Broadway.com gift certificates can be used for any Broadway or Off-Broadway show currently playing in New York City that are sold through Broadway.com.

You can send the gift certificate to the recipient or to yourself via e-mail.

Tickets purchased with a gift certificate are subject to Broadway.com’s standard service charge, which may equal up to 42.5% of the ticket price.  Usable up to balance only at Broadway.com. Valid only to buy tickets or premium tickets for any available performance of a show playing on Broadway or Off-Broadway in New York City and sold via Broadway.com at the time of redemption, subject to ticket and performance availability. Not redeemable toward previous purchases or for gift certificates. Not redeemable for cash unless required by law. Certificates purchased with a value of $500 or more will not be redeemable until 96 hours after purchase. Purchases made with your certificate are a final sale; no refunds or exchanges. Not a credit or debit card. Not reloadable. Cannot be resold. Safeguard the certificate. Certificates may be replaced if lost, stolen or damaged, subject to cardholder providing proper verification at time of request.  Email ticketing@broadway.com to request replacement. CARDCO CCCIV, Inc. is the certificate issuer and sole obligor to card owner. CARDCO may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not CARDCO, will be sole obligor to card owner. Certificate is distributed by Broadway.com. However, Broadway.com is not an obligor to certificate owner. Purchase, use or acceptance of card constitutes acceptance of these terms. For balance or other inquiries visit www.broadway.cardcompliant.com or email ticketing@broadway.com.  For additional terms and conditions, please go to www.broadway.com/gc-terms/.

Terrific! Our Groups Sales department is available to answer any questions you have. Please visit our Group Sales website for more information. In addition to theatre tickets, the Broadway.com Groups Sales team can help you select the perfect restaurant, plan an educational experience in one of our Broadway Classroom workshops, or even assist you with hotel and travel recommendations.

Absolutely, please contact our Group Sales department. They are available to support any of your Group Sales questions.