Broadway box offices do not accept refunds or exchanges under any circumstances. However, we are aware that situations can sometimes arise that may prevent you from attending a show as planned. With that in mind, we are proud to offer cancellation insurance , which you will have the option to add on when you purchase your tickets. For an additional $20.00 per ticket, cancellation insurance entitles you to a full refund of the ticket cost (less the insurance cost and service charges), provided that we are notified by phone at (800) BROADWAY or via email at firstname.lastname@example.org no later than two business days prior to the performance of your intent to cancel. We must also receive your tickets in our office no later than 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to the actual performance date.
Broadway.com must be notified by phone at (800) BROADWAY or via email at email@example.com no later than two business days prior to the performance of your intent to cancel. The tickets must be returned to our office no later than 4 PM EST two business days prior to the date of your performance. If you have the tickets in your possession, they must be returned to us via overnight courier, certified mail or in person at the following address:
Attn: Customer Service
729 7th Avenue, 6th Floor
New York, NY 10019
You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets. Click here for an easy form to print and send back to us.
Broadway box offices do not accept refunds or exchanges under any circumstances. Once you have submitted final payment for your group, it is a final sale.
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA. This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets. If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.
All good things must come to an end! Countless shows open and close in New York and London every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets (less any shipping costs). If your show does announce a closing date before your performance, we will notify you of the closing by e-mail or phone. We will refund your tickets as soon as we have them back in our office.
If your show is closing and you have the tickets in your possession, you will need to send them back to us via certified mail at the following address to receive your refund:
Attn: Customer Relations
729 7th Avenue, 6th Floor
New York, NY 10019
It is extremely rare that a show will cancel performances due to weather. We will only be able to refund your tickets because of bad weather if the producers of the show make the decision to cancel your performance. Otherwise, no refunds will be possible.
If you have lost your tickets, please call our Customer Service department one to two days before your performance and ask for a Lost Ticket Voucher. That voucher will take the place of your tickets at the theater box office.
There is always a manager available from 9am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Any issues can usually be cleared up easily from there.
While going to the theater is certainly a special occasion, there is no required dress code. You'll probably be most comfortable in casual business wear .
While 15-20 minutes is generally sufficient, theaters do suggest getting there about 30 minutes early if you are picking up tickets at the box office.
To find a family-friendly show, please do a search on our show guide.
'Dark' is a theater term which means that a show does not have a performance that day.
Broadway.com gift certifcates can be used for any Broadway or Off-Broadway show currently playing in New York City that are sold through Broadway.com or over the phone at (800) BROADWAY.
You can send the gift certificate to the recipient or to yourself via e-mail, standard mail or Federal Express.
This option is available if you just want to place one quick order for multiple certificates of the same value and don't need to specify individual recipients. If you are ordering a large quantity and would like to customize each gift certificate, please call us at 1-800-BROADWAY to speak with a Broadway.com representative.
Tickets purchased with a gift card are subject to Broadway.com’s standard service charge, which may equal up to 40% of the ticket price. Usable up to balance only at Broadway.com or 1-800-BROADWAY. Valid only to buy tickets or premium tickets for any available performance of a show playing on Broadway or Off-Broadway in New York City and sold via Broadway.com or 1-800-BROADWAY at the time of redemption, subject to ticket and performance availability. Not redeemable toward previous purchases or for gift cards. Not redeemable for cash unless required by law. Cards purchased with a value of $500 or more will not be redeemable until 96 hours after purchase. Purchases made with your card are a final sale; no refunds or exchanges. Not a credit or debit card. Not reloadable. Cannot be resold. Safeguard the card. Card may be replaced if lost, stolen or damaged, subject to cardholder providing proper verification at time of request. Call 1-800-BROADWAY to request replacement. CARDCO CCCIV, Inc. is the card issuer and sole obligor to card owner. CARDCO may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not CARDCO, will be sole obligor to card owner. Card is distributed by Broadway.com. However, Broadway.com is not an obligor to card owner. Purchase, use or acceptance of card constitutes acceptance of these terms. For balance or other inquiries visit www.broadway.cardcompliant.com or call 1-800-BROADWAY. For additional terms and conditions, please go to www.broadway.com/gc-terms/.
Tickets go on sale for group orders before they go on sale for individual ticket buyers. As soon as a show is on sale for groups, it will appear on our website. If you do not see your show, either it has closed already or it is not on sale yet. Please give us a call or check back on the website soon.
Please indicate all dates that your group can attend the show on your order form. For example, if the group can go on any Saturday in March, please note that on your request. Date flexibility is helpful in filling your group order as quickly as possible.
Please indicate up to three alternate show choices on your order form in case your first choice is sold out. We will submit your requests in order and confirm or deny your group order based on the box office's availability. Listing alternate shows is especially important for shows that have opened within the past year.
No, you can cancel a group request at any time before you submit payment.
In your original request, please note the part of the theatre where you would prefer to be seated. Your invoice will guarantee the section of the theatre confirmed by the box office. However, because a group request is not officially finalized until we receive payment for the order, some box office ticketing systems cannot confirm exact seat locations until an order is paid. Box office ticketing systems in theatres that are owned by Shubert and Jujamcyn organizations (about two-thirds of Broadway theatres) can quote seat locations before you pay for tickets. They can, however, change seat locations before payment if necessary. It’s rare, but possible. Call us to find out if your show can or cannot quote seat locations before payment. Once you have paid for your tickets, we will send your tickets via Federal Express for a mailing fee or hold the tickets at the theatre box office for you to pick up, free of charge.
Usually your group will be seated together, but if a show is heavily sold or a theater is small, your group may need to be split. The box office will seat your group as close together as possible.
Sure. If, for example, someone in your group requires an aisle seat, or all of your seats must be in pairs, please note that special request on your order form. While special requests can never be guaranteed, we will be sure to pass them along to your show's theater box office, which will do its best to accommodate you.
Certainly. There are a number of fine Times Square-area restaurants that are great for groups. These include Planet Hollywood, Bubba Gump Shrimp Company and Mars 2112, just to name a few. Once your theater tickets are confirmed, please contact a group sales agent to add on the restaurant option. Click here to learn more about your restaurant choices.
We are happy to ship your group tickets via Federal Express for a minimal mailing fee, provided there is enough time before your performance date. FedEx cannot deliver to a P.O. Box and a phone number is required.
We can also hold your tickets at Will Call, meaning you can pick them up at the theatre box office on the day of the show. Please note that Will Call is the only option for off-Broadway tickets and international customers.
If you would like to get your tickets before the day of the performance and cannot receive them by FedEx, you may also visit us in our corporate office during our business hours.
If you would like to pick up your tickets prior to the day of the show, you can come see our Broadway experts in action at our office. We are located just north of Times Square at 729 7th Avenue (between 48th and 49th Streets), and our offices are on the 6th floor. Our pick-up hours are 9am to 6pm, Monday through Saturday. Call ahead and we’ll have your tickets waiting!
Generally, no. We do not charge a service fee on group orders. Occasionally exceptions will apply for holiday or Saturday evening performances. Please check each show page for specific pricing.
Since payment due dates vary, you will receive a separate invoice for each attraction you book – i.e. one invoice for each show, restaurant and workshop you arrange with us.
Payment due dates for group tickets and meal reservations vary between shows and restaurants. Your payment due date will be indicated on your invoice when your ticket order is confirmed by the box office. Payment for educational workshops is due one month before the workshop date or immediately if your workshop is within one month.
Yes – we accept American Express, Mastercard, Visa and Discover card numbers.
Absolutely – your payment deadline will be given at the time your order is confirmed by the box office. Please mail your check to:
729 7th Avenue, 6th Floor
New York, NY 10019
Payments made less than 10 business days before the performance must be made by credit card, certified check, or money order
Broadway Classroom is a series of interactive workshops designed to further enhance your groups' Broadway experience. They are a great way to engage students in a variety of theatre disciplines and were developed in accordance with the National Standards for Arts Education. This division has created workshops that can be booked along with group theater tickets and an optional meal at a local Times Square restaurant to provide a fully educational day on Broadway with one phone call to 1.800.BROADWAY x2.
All workshops are 90 minutes with the exception of our Open Call workshop, which is 2 hours; and Up Close and Personal and the Broadway Close Up, which are 1 hour.
You know your group best! All workshops are currently held on the West Side of Manhattan between 26th and 57th Streets, between Broadway and 12th Avenue. Depending on your workshop and theatre locations, you may have a 5-20 minute walk. Studios are subject to availability, so if you need a specific location, please let us know at the time of your booking. It is possible for your group to schedule a workshop in the morning, walk to lunch at a local Times Square restaurant or enjoy free time in Times Square, then walk to a matinee show . . . all without a motorcoach!
All pricing (except where noted) is based on a minimum booking of 25 attendees. Two chaperones can attend for free with every 25 paid entries. Net rates are available for tour operators – please call 1.800.BROADWAYx2 for details! Workshops start at $21.00 per person. Please call for specific workshops and pricing.
Yes – the workshops were created as a benefit for groups who attend the theater together, and we are unable to accommodate individual Broadway fans who would like to take classes while visiting. We can accommodate smaller groups that are under 25 attendees. Flat rates apply for groups under 25 attendees. Please call for pricing.
No! We offer many different workshops that are customized specifically to your group. Whether you're bringing a corporate group, Church group, Scout Group, or the entire sixth grade to Broadway, we can customize a workshop to fit the group.
We will do our very best to make your workshop show-specific depending on the scheduling of your workshop and the Broadway show schedule. For instance, if you are requesting a Saturday afternoon workshop time, most shows are in matinee performances at that time, and it would be impossible to get a performer from your show to do the workshop. If your group can be a bit flexible with your workshop time, we can work very hard to make your workshop show-specific.
If your question has not been answered, please contact Broadway.com Customer Service so that we may be able to speak with you personally.Contact Us