Frequently Asked Questions

Tickets go on sale for group orders before they go on sale for individual ticket buyers. As soon as a show is on sale for groups, it will appear on our website. If you do not see your show, either it has closed already or it is not on sale yet. Please give us a call or check back on the website soon.

Please indicate all dates that your group can attend the show on your order form. For example, if the group can go on any Saturday in March, please note that on your request. Date flexibility is helpful in filling your group order as quickly as possible.

Please indicate up to three alternate show choices on your order form in case your first choice is sold out. We will submit your requests in order and confirm or deny your group order based on the box office's availability. Listing alternate shows is especially important for shows that have opened within the past year.

No, you can cancel a group request at any time before you submit payment.

In your original request, please note the part of the theatre where you would prefer to be seated. Your invoice will guarantee the section of the theatre confirmed by the box office. However, because a group request is not officially finalized until we receive payment for the order, some box office ticketing systems cannot confirm exact seat locations until an order is paid. Box office ticketing systems in theatres that are owned by Shubert and Jujamcyn organizations (about two-thirds of Broadway theatres) can quote seat locations before you pay for tickets. They can, however, change seat locations before payment if necessary. It’s rare, but possible. Call us to find out if your show can or cannot quote seat locations before payment. Once you have paid for your tickets, we will send your tickets via Federal Express for a mailing fee or hold the tickets at the theatre box office for you to pick up, free of charge.

Usually your group will be seated together, but if a show is heavily sold or a theater is small, your group may need to be split. The box office will seat your group as close together as possible.

Sure. If, for example, someone in your group requires an aisle seat, or all of your seats must be in pairs, please note that special request on your order form. While special requests can never be guaranteed, we will be sure to pass them along to your show's theater box office, which will do its best to accommodate you.

Certainly. There are a number of fine Times Square-area restaurants that are great for groups. These include Planet Hollywood, Bubba Gump Shrimp Company and Mars 2112, just to name a few. Once your theater tickets are confirmed, please contact a group sales agent to add on the restaurant option. Click here to learn more about your restaurant choices.

We are happy to ship your group tickets via Federal Express for a minimal mailing fee, provided there is enough time before your performance date. FedEx cannot deliver to a P.O. Box and a phone number is required.

We can also hold your tickets at Will Call, meaning you can pick them up at the theatre box office on the day of the show. Please note that Will Call is the only option for off-Broadway tickets and international customers.

If you would like to get your tickets before the day of the performance and cannot receive them by FedEx, you may also visit us in our corporate office during our business hours.

If you would like to pick up your tickets prior to the day of the show, you can come see our Broadway experts in action at our office. We are located just north of Times Square at 729 7th Avenue (between 48th and 49th Streets), and our offices are on the 6th floor. Our pick-up hours are 9am to 6pm, Monday through Saturday. Call ahead and we’ll have your tickets waiting!

Generally, no. We do not charge a service fee on group orders. Occasionally exceptions will apply for holiday or Saturday evening performances. Please check each show page for specific pricing.

Since payment due dates vary, you will receive a separate invoice for each attraction you book – i.e. one invoice for each show, restaurant and workshop you arrange with us.

Payment due dates for group tickets and meal reservations vary between shows and restaurants. Your payment due date will be indicated on your invoice when your ticket order is confirmed by the box office. Payment for educational workshops is due one month before the workshop date or immediately if your workshop is within one month.

Yes – we accept American Express, Mastercard, Visa and Discover card numbers.

Absolutely – your payment deadline will be given at the time your order is confirmed by the box office. Please mail your check to:

Broadway.com/groups
729 7th Avenue, 6th Floor
New York, NY 10019

Payments made less than 10 business days before the performance must be made by credit card, certified check, or money order

The price you see on the website includes all costs. You'll be completely taken care of before you even set foot in New York, with nothing to pay at checkout. (Provided you don't break into the mini-bar at the hotel!) That means we've included the cost of tickets to one show, all sales tax, the standard New York City occupancy tax, our service fee and complimentary FedEx delivery in your hotel package price.

Yes. There is a box in the ordering process where you can indicate any special requests you have, such as frequent traveler membership numbers, bedding types, or preferred floor. You can also make special requests to one of our Broadway experts over the phone. The hotels do their best to accommodate your requests, but they are not guaranteed.

Yes. While online booking only allows you to choose one show at a time, you can call us with your hotel package reference number to place an order for another show and we will ship the tickets together.

We often have a special inventory of seats for the exclusive use of our hotel clients. If this is the case, one of our Broadway experts can quote you seat locations when taking your order over the phone. If not, we will be happy to order the best seats the box office has available for the performance you would like to attend.

Please contact 1-800-broadway directly and we would be happy to assist you with your request.

Although policies differ between hotels, generally up to four adults are allowed in a standard room and up to five adults are allowed in a suite.

Unfortunately, no. Each room is sold as part of a separate package. If you need multiple rooms, you will need to book them individually.

In the “Special Requests” box, add the reservation name(s) of the other members of your party.

Generally, no. If any food or beverage is included in the package, it will be indicated clearly when you order. However, we are pleased to offer dinner vouchers, which will be an add-on option when you proceed though the booking process. Our dinner packages give you the opportunity to enjoy some of New York's finest restaurants, making your night on Broadway easy and exciting. Each dinner voucher includes a three-course meal with tax and tip already included. Add a voucher for each night of your stay and never have to worry about paying for dinner!

We will generally send confirmation by e-mail within 3-5 business days, giving us time to fill your order individually with the hotel and theater box office. Your documents can be expected about a week from the day you receive your e-mail confirmation.

In most cases, we will send your hotel documents and tickets by 3-Day FedEx. Off-Broadway tickets are always held at the theater box office. If there is not enough time to mail the package to you, or if you live outside the United States, we will deliver your documents to your hotel prior to your arrival for you to pick up at check-in.

Upgrades are usually not available, although suites may be available at certain hotels. If a suite is available, it will be a clearly marked option when you see the list of available hotels. If you are interested in more information, please call us and ask a representative if your hotel offers additional room options.

To add additional nights to your package, you must contact our Customer Service Department and NOT the hotel directly. A new hotel voucher will be issued once the original voucher has been returned to Broadway.com at the following address: Broadway.com Attn: Hotel Department 729 7th Avenue, 6th Floor New York, NY 10019

Broadway box offices do not accept refunds or exchanges under any circumstances and our hotel reservations are non-refundable. However, we are aware that situations can sometimes arise that may prevent you from taking your trip as planned. With that in mind, we are proud to offer hotel package cancellation insurance, which you will have the option to add on when you book your package. For an additional $30.00 per guest, cancellation insurance entitles you to a full refund of the hotel costs, ticket costs, dinner voucher costs and service fee (less the insurance cost), provided that we receive your tickets and hotel documents in our office by 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to your check-in date.

If you have the tickets and hotel documents in your possession, they must be returned to us and be received prior to 4PM EST two business days prior to the check-in date. They must be sent via overnight courier, certified mail or in person at the following address:
Broadway.com
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019
If your tickets and documents are being delivered to your hotel, Broadway.com must be notified by phone or e-mail of your intent to cancel no later than 4 PM EST two business days prior to your check-in date.

Yes, gift cards can be used towards hotel package purchases.

Broadway box offices do not accept refunds or exchanges under any circumstances. However, we are aware that situations can sometimes arise that may prevent you from attending a show as planned. With that in mind, we are proud to offer cancellation insurance , which you will have the option to add on when you purchase your tickets. For an additional $15.00 per ticket, cancellation insurance entitles you to a full refund of the ticket cost (less the insurance cost and service charges), provided that we are notified by phone at (800) BROADWAY or via email at ticketing@broadway.com no later than two business days prior to the performance of your intent to cancel.  We must also receive your tickets in our office no later than 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to the actual performance date.

Broadway.com must be notified by phone at (800) BROADWAY or via email at ticketing@broadway.com no later than two business days prior to the performance of your intent to cancel.  The tickets must be returned to our office no later than 4 PM EST two business days prior to the date of your performance. If you have the tickets in your possession, they must be returned to us via overnight courier, certified mail or in person at the following address:

Broadway.com
Attn: Customer Service
729 7th Avenue, 6th Floor
New York, NY 10019

You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets. Click here for an easy form to print and send back to us.

Broadway box offices do not accept refunds or exchanges under any circumstances and our hotel reservations are non-refundable. However, we are aware that situations can sometimes arise that may prevent you from taking your trip as planned. With that in mind, we are proud to offer hotel package cancellation insurance , which you will have the option to add on when you book your package . For an additional $30.00 per guest, cancellation insurance entitles you to a full refund of the hotel costs, ticket costs, dinner voucher costs and service fee (less the insurance cost), provided that we are notified by phone at (800) BROADWAY or via email at ticketing@broadway.com no later than two business days prior to the performance of your intent to cancel.  We must receive your tickets and hotel documents in our office no later than 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to your check-in date.

Broadway.com must be notified by phone at (800) BROADWAY or via email at ticketing@broadway.com of your intent to cancel no later than 4PM EST (2) business days prior to the date of your check-in date. If you have the tickets and hotel documents in your possession, they must be returned no later than 4PM EST two days prior to you check in date to us via overnight courier, certified mail or in person at the following address:

Broadway.com
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019

You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets and hotel documents. Click here for an easy form to print and send back to us.

Broadway box offices do not accept refunds or exchanges under any circumstances.  Once you have submitted final payment for your group, it is a final sale.  
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA.  This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets.  If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.

All good things must come to an end! Countless shows open and close in New York and London every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets (less any shipping costs). If your show does announce a closing date before your performance, we will notify you of the closing by e-mail or phone. We will refund your tickets as soon as we have them back in our office.

If your show is closing and you have the tickets in your possession, you will need to send them back to us via certified mail at the following address to receive your refund:

Broadway.com
Attn: Customer Relations
729 7th Avenue, 6th Floor
New York, NY 10019

It is extremely rare that a show will cancel performances due to weather. We will only be able to refund your tickets because of bad weather if the producers of the show make the decision to cancel your performance. Otherwise, no refunds will be possible.

If you have lost your tickets, please call our Customer Service department one to two days before your performance and ask for a Lost Ticket Voucher. That voucher will take the place of your tickets at the theater box office.

There is always a manager available from 9am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Any issues can usually be cleared up easily from there.

While going to the theater is certainly a special occasion, there is no required dress code. You'll probably be most comfortable in casual business wear .

While 15-20 minutes is generally sufficient, theaters do suggest getting there about 30 minutes early if you are picking up tickets at the box office.

To find a family-friendly show, please do a search on our show guide.

'Dark' is a theater term which means that a show does not have a performance that day.

Broadway.com gift cards can be used for any Broadway or Off-Broadway show currently playing in New York City.

You can send the gift card to the recipient or to yourself via e-mail, standard mail or Federal Express.

If you would like to order more than one gift card, you will have the option at the end of your first order to place another using the same billing information.

This option is available if you just want to place one quick order for multiple cards of the same value and don't need to specify individual recipients. If you are ordering a large quantity and would like to customize each gift card, please call us at 1-800-BROADWAY extension 8 to speak with a Broadway.com representative.

1. Redemption of gift cards is subject to ticket and performance availability. 2. Gift cards may not be redeemed for cash, be used or redeemed towards previous purchases or to purchase other gift cards and cannot be resold 3. Gift cards can be redeemed for any available performance of any show sold by Broadway.com at the time of redemption. 4. Please note that the purchase of tickets with a gift card is subject to our normal service charges. 5. These terms and conditions are subject to change at any time to comply with applicable law.