Frequently Asked Questions

Check all your email folders, including junk and spam, for emails sent from ticketing@broadway.com. If you still can't find your tickets, reach out to us through our contact form, call us at 1-800-BROADWAY, or email us at ticketing@broadway.com.

Seats purchased in a single order will always be together. Most Broadway theater seats are even-numbered (2, 4, 6, etc.) and odd-numbered (1, 3, 5, etc.) on either side of the center section, which is typically formatted with consecutive numbering (101, 102, 103, etc.).

Check all your email folders, including junk and spam, for emails sent from ticketing@broadway.com. If you still can't find your tickets, reach out to us through our contact form, call us at 1-800-BROADWAY, or email us at ticketing@broadway.com.

Most theaters only offer electronic tickets that will be emailed to you prior to your performance time, unless otherwise indicated during checkout or in your confirmation email.

For security purposes, many theaters will not generate tickets until closer to the performance, which may cause a delay in the delivery of your tickets, depening on when you purchase.