Frequently Asked Questions

Find answers to your questions about Broadway shows and tickets, theaters, order support and more.

What if my performance is canceled?

In the unlikely event your performance is canceled, we will notify you promptly. Ticket orders for canceled performances will be fully refunded automatically.

Related Questions

All ticket sales are final with no refunds or exchanges, so once you have selected and purchased your tickets, you cannot change your seats. Please reach out via our contact form, call us at 1-800-BROADWAY, email us at ticketing@broadway.com, or reply to your confirmation email with any questions.

All ticket sales are final. If you can't attend your performance, call us at 1-800-BROADWAY, email us at ticketing@broadway.com, or reply to your confirmation email and we will be happy to answer your questions.

Countless shows open and close every year, with closing dates announced as far in advance as six months or as soon as within a few days. If your show announces it will close before your performance, we will notify you via email and your order will be automatically refunded in full.

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Frequently Asked Questions

What if my performance is canceled?

Related Questions

Can I change my seats?

What is the refund and exchange policy?

What happens if a show closes before my performance date?

What happens if I miss my performance?