Frequently Asked Questions

Find answers to your questions about Broadway shows and tickets, theaters, order support and more.

What should I do if my ticket won't scan at the theater?

Visit the theater's box office with your order information for assistance.

Related Questions

Check all your email folders, including junk and spam, by searching for emails from ticketing@broadway.com. If you still can't find your tickets, reach out to us via our contact form, call us at 1-800-BROADWAY, or email us at ticketing@broadway.com.

Check your billing statement. If you see a charge from TDI*Broadway.com and have not yet received any emails from us, contact us here, call us at 1-800-BROADWAY, or email us at ticketing@broadway.com and one of our customer representatives will be happy to assist you.

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Frequently Asked Questions

What should I do if my ticket won't scan at the theater?

Related Questions

What if I lost the email with my tickets?

I received an "unexpected intermission" or other error message. What should I do?

What if my seats are not together as purchased or are not where I expected?