Frequently Asked Questions

Mobile tickets come in one of two formats: a link to a QR code or a PDF attachment containing a QR code. In both cases, your tickets should be displayed on your smartphone or other device to be scanned for admittance to the theater. (PDF-based tickets may be printed and brought to the theater.)

Box Office Pickup, also known as Will Call, allows you to pick up your tickets at the theater's Box Office 30 minutes prior to showtime with a valid photo ID. Many theaters no longer offer Will Call pickup and instead only offer electronic (i.e., mobile) ticketing.

All delivery methods are free of charge at Broadway.com.

For security purposes, many theaters will not generate tickets until closer to the performance, which may cause a delay in the delivery of your tickets, depending on when you purchase.