Frequently Asked Questions

In most cases, tickets are delivered by email and come in one of two formats, depending on the theater: a link to a QR code or a PDF attachment containing a QR code. You can also access your tickets directly through our secure Order Management tool.

Box Office Pickup, also known as Will Call, allows you to pick up your tickets at the theater's Box Office 30 minutes prior to showtime with a valid photo ID. Many theaters no longer offer Will Call pickup and instead only offer electronic (i.e., mobile) ticketing.

All delivery methods are free of charge at Broadway.com.

For security purposes, many theaters will not generate tickets until closer to the performance, which may cause a delay in the delivery of your tickets, depending on when you purchase.