Frequently Asked Questions

Find answers to your questions about Broadway shows and tickets, theaters, order support and more.

Can I change my seats?

All ticket sales are final with no refunds or exchanges, so once you have selected and purchased your tickets, you cannot change your seats. Please reach out via our contact form, call us at 1-800-BROADWAY, email us at ticketing@broadway.com, or reply to your confirmation email with any questions.

Related Questions

All ticket sales are final. If you can't attend your performance, call us at 1-800-BROADWAY, email us at ticketing@broadway.com, or reply to your confirmation email and we will be happy to answer your questions.

Countless shows open and close every year, with closing dates announced as far in advance as six months or as soon as within a few days. If your show announces it will close before your performance, we will notify you via email and your order will be automatically refunded in full.

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Frequently Asked Questions

Can I change my seats?

Related Questions

What is the refund and exchange policy?

What happens if a show closes before my performance date?

What if my performance is canceled?

What happens if I miss my performance?