Reseller Notice: Broadway.com is for the secondary sale of tickets, and the price of a ticket we offer for sale may exceed the established price of the ticket. See below for certain refund guarantees that protect you in the case of a cancelled or postponed event. Broadway.com is not a ticket selling agent of any venue, box office, or event for which tickets are purchased through Broadway.com, and we do not act on their behalf.
Please read these Broadway.com Purchase Terms and Conditions ("Purchase Terms and Conditions") before using this site or making a purchase. By continuing to access or use this site or its services, including by making a purchase, you signify YOUR ACCEPTANCE OF THESE BROADWAY.COM PURCHASE TERMS AND CONDITIONS.
1. User Acceptance and Consent to Broadway.com Purchase Terms and Conditions.
Welcome to Broadway.com (also referred to herein as the "Broadway Site"). By using or registering for the services offered on the Broadway Site (collectively, the "Broadway Service"), users and the entities or persons they represent ("User" or "Users") agree to be legally bound and abide by the terms, conditions, and notices set forth or referenced herein (the "Purchase Terms and Conditions"). Your continued use of the Broadway Site and the Broadway Service following the posting of any changes to these Purchase Terms and Conditions constitutes acceptance of those changes. In addition, when you purchase any tickets, goods or services on the Broadway Site, you agree to the terms and conditions of each of the purchase policies to which such tickets, goods or services are subject (including, in the case of tickets, the rules and regulations of the venues presenting the events to which such tickets grant you admission). If you do not agree to these Purchase Terms and Conditions, please do not use the Broadway Site and the Broadway Service. Any terms and conditions proposed by you that are in addition to or conflict with these Purchase Terms and Conditions are expressly rejected by Broadway.com and shall have no force or effect. You represent that you have read and agree to be bound by these Purchase Terms and Conditions, as well as our Privacy Policy located at http://www.broadway.com/privacy-policy/ ("Privacy Policy"), our Website Terms of Use located at http://www.broadway.com/terms/("Website Terms of Use"), and our Gift Card Terms and Conditions located at http://www.broadway.com/gc-terms/("Gift Card Terms"), all of which are incorporated herein by reference and which you should review. These Purchase Terms and Conditions do not apply to purchases through our affiliated entities, Group Sales Box Office, LLC, John Gore Theatrical Group, Inc. (dba Broadway Across America), and Eagle Eye Entertainment Inc. (dba Broadway Across Canada).
These Purchase Terms and Conditions were last updated on August 26, 2022. Broadway.com reserves the right to change these Purchase Terms and Conditions from time to time and at its sole discretion, so please check back periodically for changes.
(a) Live Theater Tickets.
Pricing. Broadway.com's pricing for tickets and services are outlined in detail on every transaction. The total purchase price includes: (i) the established Box Office Price (face value) of the tickets and, depending on the venue, a theater restoration fee or facility fee), and (ii) a service and handling fee (“Service Fee”). Please note that ticket prices listed on Broadway.com reflect current established Box Office prices.
Service Fee. A Service Fee is added to all tickets purchased on the Broadway Site or over the phone with a Broadway.com phone agent. The Service Fee is calculated based on the established Box Office Price per ticket.
Restoration Fees. Some theater venues charge an additional per ticket restoration or facility fee, which is included in the established Box Office Price (face value) cost.
(b) Refund Guarantees.
All sales are final, except as specified below.
Broadway.com will provide a full refund of the amount paid by the purchaser (including, except as set forth below, all fees, regardless of how characterized) if any of the following occurs: (a) the event to which such ticket pertains is cancelled; (b) the ticket received by the purchaser does not grant the purchaser admission to the event described on the ticket (unless the ticket is cancelled due to an act or omission by such purchaser); or (c) the ticket fails to conform to its description as advertised (unless the purchaser has pre-approved a substitution of tickets).
The refund will be in the amount of the face value ticket price plus any applicable Service Fee.
If you used a gift card to purchase the ticket, Broadway.com will reissue a new Broadway.com gift card for the original amount.
(c) Delivery of Tickets..
E-Tickets. To be admitted to the performance you will be required to print your ticket and bring to the performance for entry or display the ticket on your mobile phone device.
Will Call. For certain events you may choose to pick up your tickets at the Box Office of the venue. We recommend that you arrive at least thirty (30) minutes in advance of the event performance time to ensure you have adequate time. Please also bring a picture identification in order to pick up your tickets.
(d) Gift Cards..
For the complete set of terms and conditions governing the purchase and redemption of Broadway.com gift cards, visit http://www.broadway.com/gc-terms/.
If at any time Broadway.com shall require you to register and create an account in consideration of your use of the Broadway Site and/or the Broadway Service, or if during a ticket purchase transaction or any other time we collect personal information from you, you will agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Broadway Service's registration form (such information being the "Registration Data") and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Broadway.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Broadway.com has the right to suspend or terminate your account and refuse any and all current or future use of the Broadway Site and/or the Broadway Service (or any portion thereof).
As part of the registration and account creation process necessary to obtain access to portions of the Broadway Site and/or the Broadway Service, you will select a subscriber identification ID and a password. You will provide Broadway.com with certain registration information, all of which must be accurate and updated. You shall not: (i) select a subscriber ID already used by another person; (ii) use a subscriber ID in which another person has rights without such person's authorization; or (iii) use a subscriber ID or password that Broadway.com, in its sole discretion, deems offensive or inappropriate.
You shall be solely responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password and account. You agree to and shall (i) immediately notify Broadway.com of any known or suspected unauthorized use(s) of your password or account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information, and (ii) ensure that you exit from your account at the end of each session. You are solely responsible for all usage or activity on your Broadway.com account, including but not limited to use of the account by any third party authorized by you to use your subscriber ID and password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, in Broadway.com's sole discretion, and Broadway.com may refer you to appropriate law enforcement agencies. You may terminate your account at any time by sending an e-mail to info@Broadway.com. You are responsible for all charges, if any, incurred up to the time the account is terminated. Broadway.com cannot and will not be liable for any loss or damage arising from your failure to comply with this paragraph.
(b) Newsletter Subscription.
Users who register with or make purchases from the Broadway Site and/or the Broadway Service will be subscribed to our periodic Broadway.com newsletter. In all newsletters you will be given the option to be removed from our subscription list by clicking an "unsubscribe" button. Once you elect to be removed from our subscription list, you will not be sent future newsletters unless you request to be added to our subscription list or make purchases from the Broadway Site and/or the Broadway Service at a later date.
You agree to indemnify, defend and hold Broadway.com, its owners and affiliates and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers (collectively, the "BW Parties"), harmless from all claims, demands, liabilities, losses and damages (actual and/or consequential) of every kind and nature, known and unknown, and expenses (including reasonable attorneys' fees and disbursements), arising out of (i) your use of Broadway.com, (ii) a breach of your representations and warranties or obligations set forth in these Purchase Terms and Conditions or in the Website Terms of Use, (iii) your violation of any law or the rights of a third-party; or (iv) the infringement or misuse by any other user of your account or any information, data, text, software, music, sound, photographs, graphics, video, messages, or other intellectual property of yours on the Broadway Site. Broadway.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Broadway.com in asserting any available defenses.
A PORTION OF BROADWAY.COM'S CONTENT IS SUPPLIED BY THIRD PARTIES. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION OR CONTENT EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES, INCLUDING INFORMATION PROVIDERS, ARE THOSE OF THE RESPECTIVE AUTHOR(S) OR DISTRIBUTOR(S) AND NOT OF BROADWAY.COM. BROADWAY.COM NEITHER ENDORSES NOR IS RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE ON BROADWAY.COM BY ANYONE OTHER THAN AN AUTHORIZED EMPLOYEE SPOKESPERSON OF BROADWAY.COM WHILE ACTING IN HIS OR HER OFFICIAL CAPACITY.
YOU AGREE THAT YOUR USE OF THE BROADWAY SERVICE IS AT YOUR SOLE RISK AND ACKNOWLEDGE THAT THE BROADWAY SITE AND THE BROADWAY SERVICE AND ANYTHING CONTAINED THEREIN OR AVAILABLE THROUGH, INCLUDING, BUT NOT LIMITED TO, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, CONTENT, SERVICES, GOODS OR ADVERTISEMENTS (THE "ITEMS") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, AND THAT BROADWAY.COM MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ITEMS, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, TITLE OR FITNESS FOR A PARTICULAR PURPOSE OR USE. BROADWAY.COM, ITS AFFILIATES, SUBSIDIARIES, AND LICENSORS DO NOT WARRANT THAT THE BROADWAY SITE AND THE BROADWAY SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THIS BROADWAY SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE BROADWAY SITE AND THE BROADWAY SERVICE IS FREE OF VIRUSES, WORMS OR "TROJAN HORSES" OR OTHER HARMFUL COMPONENTS AND THEY ARE NOT LIABLE, JOINTLY OR SEVERALLY FOR ANY DAMAGE YOU MAY SUFFER AS A RESULT OF ANY SUCH DESTRUCTIVE FEATURES. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL BROADWAY.COM, ANY BW PARTY OR ANY OF THEIR RESPECTIVE AFFILIATES, SUBSIDIARIES, LICENSORS, SUPPLIERS AND THIRD-PARTY AGENTS BE LIABLE TO YOU FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF A BROADWAY.COM AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED SPECIFICALLY OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM USE OF OR INABILITY TO USE THE BROADWAY SITE AND/OR THE BROADWAY SERVICE OR ANY LINKS OR ITEMS ON THE BROADWAY SITE OR ANY PROVISION OF THE WEBSITE TERMS OF USE OR THESE PURCHASE TERMS AND CONDITIONS, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. BROADWAY.COM'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL BROADWAY.COM'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH THE BROADWAY SITE AND THE BROADWAY SERVICE.
COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required: mask or face coverings, temperature checks, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. The venue or event providers may unilaterally make changes to health protocols according to updated public health guidance and applicable law. Any ticket holder who does not comply with any COVID-19 related health protocol may be required to leave the venue, and his/her ticket may not be refunded depending on the policy of the venue and/or event provider. Guests with accessibility questions, or who require additional assistance related to the venue’s COVID-19 policies may email ticketing@broadway.com.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Event Organizers, The John Gore Organization, Inc., Theatre Direct NY, Inc. d/b/a Broadway.com, the Venue, the Presenter, the Event, the Event Producers, any related Event Providers and their respective parents, affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.
These Purchase Terms and Conditions provide that all disputes, claims or controversies arising from or related to your ticket(s), or between you and Broadway.com, the Presenter, the Producer or the Theater regarding such matters, shall be governed by the laws of the State of New York (without regard to its conflicts of law rules and principles), and shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless the parties agree otherwise, any mediation and/or arbitration shall take place in the State of New York, County of New York, and shall be administered by and pursuant to the rules of the American Arbitration Association ("AAA"). Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights arising by reason of your Ticket purchase (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your ticket(s).
The failure of Broadway.com to exercise or enforce any right or provision of the Purchase Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Purchase Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Purchase Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Purchase Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Purchase Terms and Conditions are for convenience only and have no legal or contractual effect or significance. You accept that Broadway.com has the right to change the content, service or technical specification of any aspect of the Broadway Site or the Broadway Service at any time in Broadway.com's sole discretion. You further accept that such changes may result in your being unable to access the Broadway Site and/or the Broadway Service.
These Purchase Terms and Conditions, the Website Terms of Use, the Privacy Policy, the Gift Card Terms and any and all other terms and conditions of service on www.Broadway.com, and its successor, represent and constitute the entire agreement between you and Broadway.com regarding your relationship with Broadway.com, supersedes any prior statements or representations and governs your use of the Broadway Site and the Broadway Service, other than emails or other writings between us relating to specific transactions.
Last Updated: August 26, 2022
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