Covid-19 Update

All New York City Broadway shows have been cancelled through May 30, 2021. Broadway.com customers with individual tickets to cancelled performances have been contacted by email with further details.

We are proud to offer Broadway.com individual tickets customers three options for these cancelled performances:

  1. A Full Refund, including all service and handling fees.
  2. A Credit Voucher worth 120% of your order. These vouchers never expire and can be used towards the purchase of individual tickets for any show playing on Broadway sold by Broadway.com.
  3. An opportunity to donate your balance to the Broadway Cares COVID-19 Emergency Assistance Fund.

In addition, we are offering refunds for the cost of our cancellation protection program for events cancelled due to COVID-19, so long as the cancellation protection was not previously redeemed.

If you purchased individual tickets through Broadway.com to an affected performance and have not heard from us, please contact us.

Customers who purchased group tickets through Group Sales Box Office at Broadway.com will be contacted by email about their refund. If you need additional assistance please contact us at groupmanager@broadway.com.

We look forward to welcoming you back to Broadway again soon.

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