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Here when you need us. Our team works right in Times Square. We see the shows, follow what's opening and closing, and spend every day helping people choose a show, sort out seats, and plan their visit.
Whether it's your first Broadway trip or your fiftieth, you're talking to someone who's actually been in the theater you're asking about.
Need to change an order, plan for a group, or sort out accessible seating? That's what we're here for. Before you buy and after, reach us by email or phone, seven days a week. Enjoy the show!
We know Broadway.
Our customer support team are experts in all-things Broadway. We're real theater fans, and we're here to help you find the right show, seats, and dates, or answer any Broadway question.
Sandra
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Last minute tickets
Evan
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Seating and views
Holly
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First time Broadway visits
Michael
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Group tickets and planning ahead
Georgie
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Order questions and changes
Karen
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Ticket Delivery and Order Information
Joel
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Accessibility and special requests
Contact Our Team
Staff picks we’re loving right now.
A few picks from our team, based on what we’ve been seeing and enjoying lately.
Every Brilliant Thing
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Lena’s Pick
“Simple and personal, and one that really stayed with me after it ended.”
Schmigadoon!
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Chris’s Pick
“Very fun, with lots of musical theater jokes if you’re into that kind of thing.”
The Lost Boys, A New Musical
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Nina’s Pick
“Dark, nostalgic, and a really fun take on the original story.”
Cats: The Jellicle Ball
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Andre’s Pick
“Completely reimagined, and honestly wild in the best possible way.”
Support customers rely on.
From fast, helpful responses to smooth resolutions, the feedback speaks for itself.
4.7
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4.6
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4.79
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"Quick, clear, and genuinely helpful. Support answered all my questions without making it complicated."
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"Super easy experience. When I needed help, the team was responsive and knew exactly what to do."
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"Customer service was patient and thorough. Everything got sorted faster than I expected."
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"Friendly support and no runaround. They understood the issue right away and fixed it."
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"Very helpful and easy to use. People at customer service were friendly, patient and knowledgeable . I appreciate it!"
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"Fast responses and really knowledgeable staff . Made the whole process smooth."