Frequently Asked Questions

It's best to arrive at least 30 minutes before the show's scheduled start time. This should allow you enough time to get through security, find your seats, and familiarize yourself with the theater. Some shows have pre-performance activities and most offer refreshments and merchandise for purchase, so arriving early gives you the opportunity to explore these options.

Backpacks and bags are permitted inside the theaters and are subject to inspection. All bags should be sized to fit comfortably under your seat without obstructing any walkways. Theaters will not allow guests to check bags and will not hold them during the performance.

In the unlikely event that your performance is canceled due to weather or other unforeseen circumstance, you will be notified promptly and refunded automatically. Be sure to check out our Broadway Guide to Winter Weather Policies.

Broadway theaters do not enforce dress codes. Business casual is the norm, but please dress according to your preference. Jeans, shorts, and suits are all welcome.

Most theaters only offer electronic tickets that will be emailed to you prior to your performance time, unless otherwise indicated during checkout or in your confirmation email.