Frequently Asked Questions

Find answers to your questions about Broadway shows and tickets, theaters, order support and more.

What is delayed delivery?

For security purposes, many theaters will not generate tickets until closer to the performance, which may cause a delay in the delivery of your tickets, depending on when you purchase.

Related Questions

In most cases, tickets are delivered by email and come in one of two formats, depending on the theater: a link to a QR code or a PDF attachment containing a QR code. You can also access your tickets directly through our secure Order Management tool.

Mobile tickets come in one of two formats: a link to a QR code or a PDF attachment containing a QR code. In both cases, your tickets should be displayed on your smartphone or other device to be scanned for admittance to the theater. (PDF-based tickets may be printed and brought to the theater.)

Box Office Pickup, also known as Will Call, allows you to pick up your tickets at the theater's Box Office 30 minutes prior to showtime with a valid photo ID. Many theaters no longer offer Will Call pickup and instead only offer electronic (i.e., mobile) ticketing.

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Frequently Asked Questions

What is delayed delivery?

Related Questions

What are the different ways I can receive my Broadway tickets?

What are mobile tickets and how do I use them?

What is "Will Call" or "Box Office Pickup" and how do I pick up my tickets at the box office?

Are there any fees associated with different delivery methods?