Frequently Asked Questions

Check all your email folders, including junk and spam, for emails sent from ticketing@broadway.com. If you still can't find your tickets, reach out to us through our contact form, call us at 1-800-BROADWAY, or email us at ticketing@broadway.com.

Seats purchased in a single order will always be together. Most Broadway theater seats are even-numbered (2, 4, 6, etc.) and odd-numbered (1, 3, 5, etc.) on either side of the center section, which is typically formatted with consecutive numbering (101, 102, 103, etc.).

Check all your email folders, including junk and spam, for emails sent from ticketing@broadway.com. If you still can't find your tickets, reach out to us through our contact form, call us at 1-800-BROADWAY, or email us at ticketing@broadway.com.

For security purposes, many theaters will not generate tickets until closer to the performance, which may cause a delay in the delivery of your tickets, depending on when you purchase.

The email containing your tickets may be forwarded to another person attending with or without you. You may also send individual tickets from your smartphone wallet to another recipient.