Frequently Asked Questions

Check all your email folders, including junk and spam, for emails sent from ticketing@broadway.com. If you still can't your confirmation,  call us at 1-800-BROADWAY, email us at ticketing@broadway.com, or you can reach out via our contact form.

In some cases, confirmation emails may take longer than usual to arrive while we complete additional processing steps. This helps ensure that orders are handled accurately and efficiently.

If you've recently placed an order but haven't seen a confirmation email yet, allow a little extra time and be sure to check your spam, junk, or promotions folders as well.

You can always contact us and we'll be happy to assist you.