Frequently Asked Questions
Find answers to your questions about Broadway shows and tickets, theaters, order support and more.
Why is my confirmation email delayed?
In some cases, confirmation emails may take longer than usual to arrive while we complete additional processing steps. This helps ensure that orders are handled accurately and efficiently.
If you've recently placed an order but haven't seen a confirmation email yet, allow a little extra time and be sure to check your spam, junk, or promotions folders as well.
You can always contact us and we'll be happy to assist you.
Didn’t find what you’re looking for?
Talk to our expert customer service team for more answers.