Frequently Asked Questions

Find answers to your questions about Broadway shows and tickets, theaters, order support and more.

Can I re-enter the theater if I step outside during the show or intermission?

Re-entry may be permitted at the discretion of the theater but is not guaranteed, so it's always smart to check with theater staff before stepping outside.

Related Questions

It's best to arrive at least 30 minutes before the show's scheduled start time. This should allow you enough time to get through security, find your seats, and familiarize yourself with the theater. Some shows have pre-performance activities and most offer refreshments and merchandise for purchase, so arriving early gives you the opportunity to explore these options.

Backpacks and bags are permitted and are subject to inspection. All bags should be sized to fit comfortably under your seat without obstructing any walkways. Theaters will not hold bags. Luggage is not permitted.

Didn’t find what you’re looking for?

Talk to our expert customer service team for more answers.

Frequently Asked Questions

Can I re-enter the theater if I step outside during the show or intermission?

Related Questions

When should I arrive at the theater before the show starts?

Are there security checks upon entry (e.g., bag checks and metal detectors)?

What items are prohibited from being brought into the theater?

Are large bags or luggage allowed in the theater?