"Better than anything I could imagine. We loved it and cannot wait to go back! "
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Michelle D from Lee on Nov 9, 2026
AMAZING!!
"The best live performance ever! Loved every second!! Totally immersive. Extremely talented performers!! "
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Nina D from Orlando on Nov 8, 2026
Great Show
"I liked how engaging the show was and the stages throughout the performances were brilliant. The artists were so good. Was a little chilly in the venue, bringing a sweater inside is recommended since you have to check your coat/bag in."
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Broadway.com Customer on Nov 8, 2026
WOW!
"The best Broadway experience I’ve ever had. I cried. It was so up close and raw. "
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Broadway.com Customer on Nov 7, 2026
The most breathtaking journey
"Fans of Phantom of the Opera, run, don’t walk to this installment. It far surpassed my expectations and I spent a majority of the show with my jaw dropped. I also lost count of how many times I cried. The effects were mesmerizing, the music breathtaking, and the cast was so remarkably talented. Being able to walk from room to room and experience the show in such an immersive way was an absolute dream. And the no phones aspect? LOVE. As someone who has loved this musical for over a decade, I truly can’t emphasize enough how beautiful this presentation was. It was a night I will forever remember."
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Nathalie F from Kissimmee on Nov 6, 2026
FANTASTIC
"Show was incredibly done. Intimate setting. Nose to nose with actors. We were watching a scene from a balcony and all of sudden we were standing next to "The Phantom".......
"Ushers" were amazing.....
Will be back ...."
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Jose A M from Unionville on Nov 6, 2026
Up close with the actors
"A journey with the phantom and Cristine thru the Phantom of the Opera story. Excellent singing in your presence up close and personal. A special way to experience this Broadway show "
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Broadway.com Customer on Nov 6, 2026
Intimate experience in theater
"Loved the intimacy of the show being close up. I have seen the Phantom of the Opera many time, however this experience was amazing. i think everyone should see the original story first to appreciate the encounter of Masquerade."
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nancy d from scottsdale on Nov 3, 2026
A wonderful new way to appreciate The Phantom!
"This production was amazing from start to finish. The cast was fantastic. We loved the story - which held to the Phantom for the most part, but offered a little different perspective of the characters. It was fun to move about from room to room.
Sometimes tho, it was difficult to see where we were going. Once we got there cast did a great job of placing us in ideal locations. The ending appeared a little abrupt- there were no curtain calls and all of a sudden it was over.
The voices were beyond belief wonderful and it was great fun to dress up! We appreciated to coat room and the masks! "
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Broadway.com Customer on Nov 2, 2026
Out of the box
"A brilliant retelling of the Phantom of the Opera. The audience is up close and personal with the actors as they literally move through the story. Cleverly staged and produced. Lot’s of steps and wearing face masks in dark corridors may be a bit aggressive for elderly people or anyone with physical conditions that restrict their movement. Loved it. "
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Andrew M from Fort Lauderdale on Nov 1, 2026
Amazing
"It was amazing interacting with the actors. The logistics were amazing on how they moved everyone around with ease. Butlers were incredibly polite. The experience was very intimate."
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David R from Latham on Oct 20, 2026
What you didn’t know about the Phantom is revealed!
"The immersive experience will draw you into the story of the Phantom & Christine. Get ready to be mesmerized!"
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Broadway.com Customer on Oct 19, 2026
Brilliantly adventurous!
"Starting with the magnificent violin player…How utterly remarkable! The sets, the rooms, the fabulous actors with breathtaking voices & costumes! This was a birthday gift I gave myself!!! One of the characters asked my name early on while we were ‘dancing’, then found & remembered me two additional times! Completely amazing. Just be aware…it’s a very dark setting so watch your steps if you ( like me) are older. "
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Suze W from Jackson on Oct 19, 2026
Amazing!
"The cast and crew did an amazing job making everyone feel like part of the show. The sets, cast, costumes…Stunning. Will do again!"
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Broadway.com Customer on Oct 19, 2026
Be a star
"What a fabulous way to experience Broadway. The immersive experience of an iconic production is brilliant. Aged 8-80 will enjoy…as long as you’re mobile! Everyone should experience. "
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Broadway.com Customer on Oct 16, 2026
Fabulous!
"Loved the audience participation and being so up close and personal with the actors. The production was excellent and very cleverly done. Great costumes, acting and singing! It's a much more involved experience than sitting in a theater watching a play. We loved every minute!!"
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Linda W M from Las Vegas on Oct 12, 2026
Absolutely Amazing
"Masquerade was absolutely amazing and breathtaking. The music of the night carried our small, intimate group through a unique experience of Broadway. Although I have attended several Broadway productions and enjoyed each one; this experience was incredible and gave me a greater appreciation of live theater. It is a must for everyone."
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Judith B N from Harahan on Oct 12, 2026
Get to know the Phantom up close!
"Outstanding experience. The creativity was amazing. We were totally captivated by being so close to the performers. It felt as if we were involved with what happened, rather than watching it from a seat in a theater. This will be a lifelong Broadway memory. "
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Randy T from Sacramento on Oct 10, 2026
Really great interactive show.
"This show was very interactive, you were immersed in the whole experience. The actors were phenomenal. It was a wonderful experience. I would recommend the show to anyone 13 and up. I went with my 14-year-old daughter and her friend. They loved it as much as I did. There is a lot of stair climbing and walking. I found it easy to do some may not. The one thing I did not care for is that some guests attending the show did not dress appropriately. I felt like there were strict guidelines, and some people did not follow them and it was kind of disappointing. My group did follow the guidelines as well as many others which added to the spectacular experience. The actors were so great that I even got a little emotional at times. We actually can’t wait to do it again. "
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Broadway.com Customer on Oct 4, 2026
Did not disappoint!
"The show was fantastic. It was so much fun to move to the different rooms and be so close to the actors. I did not want it to end.
We were hoping to meet the actors after the show so we could tell them how much we enjoyed the performance, but there was no opportunity. There was no curtain call either, so we could not adequately display our delight with their performance. "
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debra h from Mandeville on Oct 2, 2026
In My Dreams
"The imagery and sings from this performance will be the stuff of my dreams for years to come. AMAZING!!"
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Sabrina R from Las Vegas on Oct 2, 2026
Best show we ever saw!
"This was the best broadway show we have seen in our life! We have went to a lot of broadway shows and to have a front row seat to the performers was in one word spectacular!!! The acting and singing was incredible! It is a must do show in New York to do. We can't wait to go back again! "
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Natalie F from Hubertus on Sep 30, 2026
Bravo! Bravo!
"We’ve loved The Phantom of the Opera for years, so when we saw the Today Show feature an immersive version of it, we knew we had to find a way to experience it ourselves. What followed was an absolute whirlwind. My husband, my son, and I flew from Orlando to New York City for one reason and one reason only—to see this show. We flew back the very next day, and all three of us agree: it was completely worth it.
I’m not sure I even have the adjectives to do it justice. Incredible, magical, and captivating come to mind immediately, but somehow it felt like even more than that. Being fully immersed in the production made you feel as though you were part of the story unfolding around you.
The cast was extraordinary—both their acting and their singing were truly Broadway worthy. The sets, the movement through each space, and the sheer logistics of how the audience travels through the experience were mind blowing. After this, it’s hard to imagine going back to a traditional Broadway show, knowing the level of awe that comes from being completely surrounded by the performance.
We’re already talking about doing it again. BRAVO! BRAVO!
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Dale Matthew T from LONGWOOD, SEMINOLE, FL on Sep 28, 2026
Entertainment at a new level….
"MUSIC, MUSIC, MUSIC…a chance to experience these wonderful artists in a close and personal way. It was truly immersion into their experience that became your own. "
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Philip A from Spring on Sep 28, 2026
Beyond Incredible!
"Simply the most emotionally, intimate Broadway experience I’ve ever had. Like being on the stage, & in sone cases participating in the production. Bonus is a first -rate work out w/halls & steps walking between scenes/floors. Cast butlers made every attempt to seat those who needed to on any available seating in the scene rooms.
Patrons adhered to the dress code & masks were provided when needed.
If you loved Phantom of the Opera on Broadway don’t miss this.
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Broadway.com Customer on Sep 23, 2026
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About
Masquerade
Directed by Tony Award® winner Diane Paulus, Masquerade is a bold new immersive production of the world’s most haunting love story, The Phantom of the Opera. Enter the Paris Opera House and move through the music, the mystery, and the seduction of the Music of the Night.
