"This is not just a show. It is an experience. Exceeded expectations in all levels. There’s nothing not to like. There is a dress code and can only wear black, white, and gray which gives uniformity and enhances the immersive experience. You have to go up and down stairs, which may be an issue for some. Other than that, the show is spectacular. There is a wow moment at every scene. I’ve seen Phantom of the opera at broadway and saw the movie but Masquerade takes it several levels up. This show makes you appreciate the story line more. The performers are top notch. They did a good job making you feel part of the story. The show ran so smooth. You do not feel rushed but they adhered to the time. I highly recommend. I wish more shows are like this. "
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Broadway.com Customer on May 10, 2026
Absolutely An Amazing Experience
"Masquerade is an amazing interactive immersive experience. Is by far one of the best shows I have seen on Broadway. Cast was amazing, friendly and welcoming."
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Broadway.com Customer on May 8, 2026
Exciting and Immersive
"The cast, music and the sets are amazing! You move through different rooms participating in the show along with the actors. It is an exciting, engaging and unique experience."
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Gail B from Middletown on May 7, 2026
One of a kind experience!
"Definitely a must-see interactive experience. I've seen Phantom of the Opera many times, but this was absolutely phenomenal. Such a talented cast and the set is wonderful. Staff was extremely attentive with my disability. Shout out to Matthew B for being such a great guide."
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Chad M from GILBERT on May 5, 2026
Absolutely Amazing
"The show was great! Truly felt like you were walking around backstage at the opera. The actors were great and moving through the venue was really fun. Would highly recommend! It felt like a cross between an escape room and a haunted house. A very unique experience and I loved every minute of it!"
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Broadway.com Customer on May 3, 2026
Breathtaking
"You must experience this! It is absolutely breathtaking!! "
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Broadway.com Customer on May 2, 2026
Incredible
"This was the most amazing event I have truly attended. I love Phantom of the Opera and this is GOLD. I would not miss out on this, if you can. "
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Broadway.com Customer on Apr 27, 2026
Absolutely loved it!!!
"10/10 would recommend. Absolutely loved every single second of it!!!!"
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Broadway.com Customer on Apr 20, 2026
I’ll never be the same
"This was easily the best show I’ve ever attended- ever- in my life. It doesn’t hurt that I adore Phantom of the Opera. The music, the talent, the surprises, the immersion… BRAVO to all involved! This was a dream come true ❤️ "
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Callena S from Rockledge on Apr 6, 2026
Dramatic, innovative, fun
"The ensemble, spaces, singing, and drama were great. It is a new kind of immersive theater. All should see it.
Attendees should we warned of standing time and stairs. It is excellent but people should be prepared.
We came from LATo see it and it was totally worth it."
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Broadway.com Customer on Mar 23, 2026
Perfect for a Phantom Fan!
"As a massive fan of Phantom of the Opera, this was an incredible experience. Getting to experience my favorite show in a brand new and deeply immersive way is something I’ll never forget! To be clear, Masquerade is not a restage of Phantom, but a brand new experience with all the iconic music and moments we love. "
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Tanya D from Orlando on Mar 20, 2026
Powerful story
"We loved the story of the Phantom. Wonderful job of honoring the original music and great show, and developing the story of how the Phantom came to be. While it is important to the story the carnival scene was tough to watch. This is a very powerful performance and love the ending. "
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Don S from Little Rock on Mar 15, 2026
Masquarade - An experience unlike anything I’ve ever seen
"This show was amazing! Imagine being a part of one of the greatest shows of all time! I felt like it was just me and the cast the entire time. Dressing up for this event was so clever and fun! Run don’t walk to this event "
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Alexis S from Marlton on Mar 9, 2026
Great show for a great movie.
"This is one of the best shows I have ever seen. Love that it is a very interactive show. The cast and crew were phenomenal."
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Broadway.com Customer on Mar 4, 2026
Absolutely breathtaking!!
"I have seen Phantom of the Opera three times but THIS transcends you into the performance itself. You are not watching it YOU are living it! You learn a dance to masquerade, your senses awaken with the cast dancing around you and with you as you are guided to the chandelier. It's spellbinding enchanting as you travel through the music of the night. If you love Phantom of the Opera you MUST see this show. It is a masterpiece with exceptional performances and scenery that fully emerses you. The Phantom is waiting. Trust me you want to accept this invitation to a once in a lifetime experience."
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Danielle B from Sewickley on Mar 3, 2026
A must for Phantom Fans!!!
"Absolutely loved the immersive experience…..
Actors were just amazing!!
A must see for Phantom fans
❤️"
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Broadway.com Customer on Mar 1, 2026
Do not expect to be a spectator!
"For most performances, you know what to expect. You find your seat, the curtain goes up, and you’re enrapt. Not so here. You wait on line. You’re greeted by a cast member and escorted into the venue and the magic begins. This is not your ordinary opera/production. Following the directions of the cast members, you become immediately immersed in the production. You are engaged and interacting with others (cast members and patrons) as the plot unfolds. You are spoken to, questioned and perhaps even gestured to partake.
I personally had some difficulty with some “requirements”. With some adjustments and with the help of the staff, I was able to partake to the fullest.
That not withstanding, do try to meet the requirements. It definitely adds.
PS. We attended the night of the blizzard in Feb 2026. That made it even more spectacular. "
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Broadway.com Customer on Feb 24, 2026
Masquerade
"What an incredible and unique way to experience phantom of the opera. You became part of the show and move room to room as the story unfolds, and the cast interacts with you it’s so fun. You do sometimes get split up between rooms and moved around to fill the space of the rooms a certain way, so if you come with others stick close it’s easy to get split up. Be aware of your surroundings and others around you too as you move rooms. "
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Gvantsa T from Lake Hopatcong on Jan 4, 2026
About
Masquerade
Directed by Tony Award® winner Diane Paulus, Masquerade is a bold new immersive production of the world’s most haunting love story, The Phantom of the Opera. Enter the Paris Opera House and move through the music, the mystery, and the seduction of the Music of the Night.
